This is normal behavior when Santa is doing somethinng extra ordinary. They lock down the Tracking Center because the tracking department absolutely has authority during these times. If someone has to be in charge when Santa isn’t available, it is the tracking center.
But it’s not a problem unless there is really a problem. Some are nervous and others are not — because they seen this in the past. Santa will be fine.
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Crucial links of interest:
Track Santa for Santa — Become an Elf!
See Santa on the World Map
Tracking Department Website
Email Santa your wishlist